Document request

• Description
• Acces
• Conditions
• How does it work?
• Opening hours
• Delivery time
• Contact

Description:

This service allows the user to order and consult documents of the Biblioteca de Catalunya collections.

Acces:

https://serveis.bnc.cat/request

Conditions:

• You may request up to five documents at the same time. If you request more than five, they will remain in queue for 5 minutes to share equitably the requests for all the patrons.
• To consult a number larger than 5 documents will depend on both the special features of the items and the number of requests.
• The BC documents are at your disposal so please request only the ones you think you really be able to check.
• The documents will be available for 24 hours. If you would not pick them up at the desk, or notify your availability in the petition, the documents will be returned to the storage.
• If you need to request more than 5 documents for a well justified and special reason, please contact to the bibliographic information service.

How does it work?

• To order items you require the valid reader pass.
• You can also contact to carnet@bnc.cat or by phone +34 93 270 23 00 (ext. 84013158).
• Look at the basic manual. 
• The quickest way to access is through the library’s catalogue. Once you find the document you must click on the button “request document”.

You have to sign in with the barcode of your library card –or with the barcode of the temporary pass you have been previously provided--.

The password is your ID card or passport as it appears on your library card, without spaces and with lowercase letters.

A form will be opened including both your data and the item’s requested. You must fill in with the rest of the necessary data and with any additional information in the “nota” field for the staff in the reading room.

To request documents that do not appear in the catalogue, such as those of some databases or special collections, fill this form.

Opening hours

• You may request documents at any time, but the opening hours to look for them at the storage are: on Monday to Friday from 9 am to 7 pm and on Saturdays from 9 am to 1 pm.
• Look at the Opening times and Calendar up to date.

Delivery time:

• Check the delivery time (depending on location). 
• See the status of your requests at the web:

• The items are held in different deposits. The delivery time will depend on their location.
• Items located in DG Hospitalet, DR Hospitalet and  Villarroel, even if they appear  “delivered to Reading Room” will not be available until the delivery time pointed has passed. 
• We recommend you order the items one working day in advance.

Contact

By phone [+34 93 270 23 00 (ext. 84013156)] or by mail [reserves@bnc.cat].